FAQs

Do I need a referral?

Physiotherapists are first contact practioner’s therefore a doctors referral is not usually necessary.  However a GP referral is required if you are a client of:

  • Department of Veterans’s Affairs (DVA) Gold or white card holder,

  • Third Party Insurance (TPI)

  • Workcover

  • Medicare Chronic Disease Management (CDM), formerly Enhanced Primary Care (EPC) programs.

Are the costs covered by my Private Health Fund?

If you have extra’s cover on your health insurance which includes physiotherapy then a percentage of our costs (varies with each of the health funds) will be refunded from the treatment charge.  Unfortunately, we are unable to process your health fund card at time of consultation as currently there are no mobile health fund claiming services available.

Are you a NDIS Provider?

Physio@home physiotherapists are registered as providers under the National Disability Scheme (NDIS) and are experienced in the treatment of multiple complex conditions.

How long will the treatment take?

Initial treatment time usually takes approx. 45 minutes – 1 hour.  Subsequent treatments are approximately 30 minutes depending on your condition.

How long will I have to wait for an appointment?

We will make every effort to see you as soon as possible, preferably on the same day.  We are available Mon- Friday 7am – 5 pm.

How do I make an appointment?

Please call the office on 5526 2556 or email us on admin@physioathome.net.au

Will I see the same physio each time?

Yes, unless you want a change or the physiotherapist is sick or on leave.

What to expect from a home visit?

Please try and ensure your time with us is uninterrupted – it is important we can concentrate on you.  It is ideal if you have a room where you will have privacy and be comfortable.  It is also helpful if you can have any recent medical records, medications list, x-rays, MRS’s that you have available for us so we can get a comprehensive understanding of your needs.  Comfortable clothing is also ideal.

How do I pay?

An invoice will be sent via email or in the post on completion of your appointment. You can then pay the invoice within 14 days via credit card(over the phone), internet banking or sending a cheque to the PO Box 479, Ashmore City, 4214.